Problem solving is one of the most important keys to innovation. It is through problems that we all grow, individually and as teams. Knowing the key elements and steps of how to master problem solving is essential. This session will lay out the crucial steps for problem solving with concrete examples to allow the addressed problem to be properly identified and the necessary detection to happen so the true cause can be identified, rectified and, as a result, eliminated. Problem solving is a discipline to be mastered for success, regardless of the field of profession. Whether it is product or process improvement, the methodology you will learn will be applicable to all areas, from design to customer service, and all steps in between.